Policies

Billing Policy

Credit Card Payment
Customers who pay by credit card are automatically charged upon the renewal of their account, be it 12 months. You will receive an invoice via email within 7 days of each renewal detailing the amount for the renewal. If the invoice reflects a negative balance, you currently have credit. If your credit card is declined or has expired you will receive an email notice stating so.

You will then have 15 days to provide updated information before your account will be suspended. If your account is suspended due to non-payment there is a USD 30 reinstatement fee. If you are paying by credit card please ensure we have updated credit card information. Please use our secure credit card update form if you need to send us new information.

Personal or Company Cheque
Customers who pay by check are mailed statements via Pos Malaysia, with the payment due noted on the statement. Payments are considered late 15 days after the due date and the account will be suspended. If your account is suspended due to non-payment there is a USD 30 reinstatement fee.

All invoices and payments from the previous year will be detailed in the yearly statement that you receive.

Direct Deposit
World Net Visions will accept Direct Deposit payments. If you choose to pay by direct deposit, our account information is provided below:-

Bank Account : UOB Bank Limited
Bank Account Holder : World Net Visions Pte Ltd
Bank Account Number : 504-306265-5

Please fax over your bank in slip to us at +65-6314 3833 as proof of payment.

Disk Usage
If you exceed the allowed disk usage for your account you will be billed a rate of USD 27 per 10 MB yearly. Your disk usage is calculated by the average amount of disk space you have used each day in a calendar month. Please remember that the following items count against your disk usage:

All directories/files in your home directory, all directories/files in your anonymous FTP directory, your mailbox(es), and any database that you might be using.

Refund Policy
Each of World Net Visions's web hosting plans carries a 30 day money back guarantee. If you are not completely satisfied with our services within the first 30 days of your contract, you will be given a full refund of the contract amount excluding mandatory setup fees and other charges.

Setup Fees are refundable and will be given at the discretion of the company management for the following reasons:

• The account order is cancelled prior to activation.
  
• The domain name was not available.
  

All cancellations must be received in writing as per the deadlines indicated; postal mail and fax notifications are acceptable. Phone and email requests will not constitute acceptance of any cancellation.

Reinstatement Fees
Any account that is suspended due to non-payment will incur a USD 10 reinstatement fee. Accounts are suspended upon 15 days past due.

Service Renewal
Three (3) renewal notifications will be emailed to the address in your billing account. As this is likely the only form of notification you will receive, please keep your E-mail address up-to-date.

When a domain name expires, all services associated with that domain name (web hosting, E-mail, etc.) will stop functioning. Approximately 30 days after the date of expiration, the domain name will be released to the public and become available for registration by other parties.

World Net Visions will not proceed with any renewal before receiving any payment. Kindly send in the payment as soon as possible to avoid any disruption to the service.